Complaints procedure

If you are not satisfied with the level of service you have received or your experience whilst using our website, attending an online event or webinar, attending an event in person, or about the work of Research in Practice, please contact us.

How to complain

Research in Practice is a department of The Dartington Trust. As a registered charity, The Dartington Trust exists for the benefit of those people who choose to take part in the activities it runs. The Dartington Trust aims to provide high-quality events, courses, and participatory activities. 

If you are not satisfied with the level of service you have received or your experience whilst using our website, attending an online event or webinar, attending an event in person, or about the work of Research in Practice, please contact us. 

You can write to us at:

Dez Holmes
Director
Research in Practice
The Granary
Dartington Hall
Dartington
Totnes Devon
TQ9 6EE

You can email us at:

ask@researchinpractice.org.uk

Once we receive your complaint

It will be handled in the following way: 

  • We will send you a response within three working days. This will acknowledge your complaint and ask for any further details if necessary. We will also let you know the name of the person who will deal with your complaint. 

  • Once we have received in writing from you any additional information we requested, we will start to investigate your complaint. 

  • We will then write a response to you within 15 working days. It will outline the response received above, and any action Research in Practice intends to take as a result of your complaint.

     

If, after this, you have continuing concerns you may write to or email Dartington Trust:

Company Secretary
The Dartington Trust
The Elmhirst Centre
Dartington Hall
Totnes Devon
TQ9 6EL
trust@dartington.org